Refund policy

Your SHT should feel right

We want you to love what you wear. If something isn’t right, we’re here to make it right.

14-Day Returns

You may request a return or exchange within 14 calendar days of receiving your order.

To qualify for a return, the item must be:

Unworn, unused, unwashed and unaltered
In its original condition and packaging
Returned with all original tags attached
Free from stains, damage, perfume, body odour or other signs of use
Accompanied by the order number or proof of purchase

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Exchanges

Need another size or colour? You may request an exchange within 14 days of delivery, subject to availability.

If the requested item is unavailable, you may choose another product or request a refund.

For exchanges resulting from an incorrectly selected size or colour, the customer is responsible for the applicable return and replacement delivery fees. We strongly recommend reviewing our size guide before ordering.

Incorrect, Damaged or Defective Items

If you receive an incorrect, damaged or defective product, please contact us with your order number and clear photos of the item.

Eligible defective or nonconforming products may be returned within 30 days of delivery for a replacement or full refund.

SHT World will cover all collection and replacement delivery costs when the error or defect is confirmed to be our responsibility.

Personalised and Custom Orders

Products personalised or manufactured according to specifications provided specifically by the customer cannot be returned or exchanged if they have been produced correctly according to the approved specifications.

This exception does not apply to standard SHT designs, sizes and colours offered through our regular catalogue.

Refunds

Once we receive your return, we will inspect it and notify you of its status.

Approved refunds will be issued through the original payment method within seven days of receiving the returned product. Your bank or payment provider may require additional time to display the refunded amount.

For returns resulting from a change of mind, an incorrectly selected size or another reason not caused by SHT World, the customer is responsible for shipping and return costs.

Original and return shipping costs are non-refundable unless the product is incorrect, damaged or defective, or otherwise required by applicable law.